Consumer Protection
Information about ANPC
At Nanna, we are committed to respecting and protecting the rights of our customers. In accordance with Romanian law, we provide the following information about the National Authority for Consumer Protection (ANPC):
- Official name: National Authority for Consumer Protection (ANPC)
- Official website: https://anpc.ro/
- Contact phone: (+40) 21 9551
- Address: Aviatorilor Boulevard no. 72, sector 1, Bucharest, Romania
Consumer Rights
As a consumer, you have the right to:
- Receive clear and precise information about our services.
- File complaints if you believe your rights have been violated.
- Access dispute resolution mechanisms for free or at minimal cost.
Complaints Procedure
If you have a complaint or grievance regarding our services, we recommend that you follow these steps:
- Contacting Nanna: You can contact us by email at alina@nanna.ro or by phone 0754 510 654.
- Filing a Complaint: Please provide a detailed description of the problem, including any supporting documents.
- Nanna's answer: We promise to respond to your complaint as quickly as possible.
- Contacting the ANPC: If you are not satisfied with our response, you can contact ANPC using the information above.
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