{"id":2482,"date":"2025-03-24T09:06:36","date_gmt":"2025-03-24T08:06:36","guid":{"rendered":"https:\/\/www.nanna.ro\/?page_id=2482"},"modified":"2025-03-24T09:17:43","modified_gmt":"2025-03-24T08:17:43","slug":"protectia-consumatorului","status":"publish","type":"page","link":"https:\/\/www.nanna.ro\/en\/protectia-consumatorului\/","title":{"rendered":"Consumer Protection"},"content":{"rendered":"<div style=\"height:64px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Consumer Protection<\/h1>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Information about ANPC<\/h2>\n\n\n\n<p>At Nanna, we are committed to respecting and protecting the rights of our customers. In accordance with Romanian law, we provide the following information about the National Authority for Consumer Protection (ANPC):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Official name:<\/strong> National Authority for Consumer Protection (ANPC)<\/li>\n\n\n\n<li><strong>Official website:<\/strong> <a href=\"https:\/\/anpc.ro\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/anpc.ro\/<\/a><\/li>\n\n\n\n<li><strong>Contact phone:<\/strong> (+40) 21 9551<\/li>\n\n\n\n<li><strong>Address:<\/strong> Aviatorilor Boulevard no. 72, sector 1, Bucharest, Romania<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Consumer Rights<\/h2>\n\n\n\n<p>As a consumer, you have the right to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Receive clear and precise information about our services.<\/li>\n\n\n\n<li>File complaints if you believe your rights have been violated.<\/li>\n\n\n\n<li>Access dispute resolution mechanisms for free or at minimal cost.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Complaints Procedure<\/h2>\n\n\n\n<p>If you have a complaint or grievance regarding our services, we recommend that you follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contacting Nanna:<\/strong> You can contact us by email at <a href=\"mailto:alina@nanna.ro\">alina@nanna.ro<\/a> or by phone 0754 510 654.<\/li>\n\n\n\n<li><strong>Filing a Complaint:<\/strong> Please provide a detailed description of the problem, including any supporting documents.<\/li>\n\n\n\n<li><strong>Nanna&#039;s answer:<\/strong> We promise to respond to your complaint as quickly as possible.<\/li>\n\n\n\n<li><strong>Contacting the ANPC:<\/strong> If you are not satisfied with our response, you can contact ANPC using the information above.<\/li>\n<\/ul>\n\n\n\n<div style=\"height:100px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>","protected":false},"excerpt":{"rendered":"<p>Protec\u021bia Consumatorului Informa\u021bii despre ANPC La Nanna, ne angaj\u0103m s\u0103 respect\u0103m \u0219i s\u0103 protej\u0103m drepturile clien\u021bilor no\u0219tri. \u00cen conformitate cu legisla\u021bia rom\u00e2n\u0103, oferim urm\u0103toarele informa\u021bii despre Autoritatea Na\u021bional\u0103 pentru Protec\u021bia Consumatorilor (ANPC): Drepturile Consumatorilor Ca \u0219i consumator, ai dreptul de a: Procedura de Reclama\u021bii Dac\u0103 ai o pl\u00e2ngere sau o reclama\u021bie referitoare la serviciile noastre,&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_kadence_starter_templates_imported_post":false,"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"class_list":["post-2482","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/pages\/2482","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/comments?post=2482"}],"version-history":[{"count":4,"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/pages\/2482\/revisions"}],"predecessor-version":[{"id":2486,"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/pages\/2482\/revisions\/2486"}],"wp:attachment":[{"href":"https:\/\/www.nanna.ro\/en\/wp-json\/wp\/v2\/media?parent=2482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}